Hope is a Verb: Amy Downs survived a bomb exploding in the building of the credit union where she was working, which killed 168 people, including 18 of her 33 co-workers. Today, she is President and an award-winning CEO of that same organization. Allegiance Credit Union has grown by 400% and is thriving. Drawing on her recently released book Hope Is A Verb, Amy is excited to share how you can respond to a crisis in a way that will make your organization come out of this even stronger than before you went in.